Tutorial

Ahmed Seffah, Concordia University and Paris Dauphine University
Design Patterns: From User Experiences to Pattern-Oriented Design
User experience is an umbrella term referring to a collection of information that covers the user’s behavior and interaction with a system or a service. It is observed when the user is actively using a service or interacting with information, includes expectations and perceptions, and is influenced by user characteristics and application or service characteristics. User characteristics include knowledge, experience, personality and demographics. We propose a process and supporting software tool called Persona to Pattern (P2P) Mapper, which supports designers in modeling user experiences and identifying appropriate design patterns. The proposed process consists of three phases: Persona Creation, resulting in a representative persona set, Pattern Selection, which includes behavioral pattern identification and an ordered list of suggested design patterns for each persona, and finally, Pattern Composition, in which patterns are used to create a conceptual design. The proposed tool supports the first two phases of the process by providing various automation algorithms for user grouping and pattern selection combined with the benefit of rapid pattern and user information access. Persona and pattern formats are augmented with a set of discrete domain variables to facilitate automation and provide an alternative view on the information. Finally, the tool and related process are applied to two different applications:  A Bioinformatics website and a Bioinformatics visualization tool. The results of the studies demonstrate a significant improvement in the system usability of both applications.

Marie-Helene Abel is an associate professor in the Computer Engineering Department (University of Technology Compiègne, France). She is in charge of the pedagogicalspecialization “Knowledge Engineering and Information Media” since 2003, and leader of the Research Team ICI (Information, Knowledge, and Interaction) – UMR CNRS HEUDIASYC Laboratory since 2008. Her research focuses on Semantic Web, Social Web, Knowledge Management, and e-learning. with more than 120 publications (journal and conferences) in these areas. She is the head of the MEMORAe project (http://www.hds.utc.fr/memorae). She  has been involved in several research projects at different levels, regional, national and European with e-learning and  audiovisual for main application domains. In particular, at the European level, she was associated with a Celtic project and a network of Excellence. She is also involved in industrial research contracts regarding social network modeling and knowledge management.She was in the scientific committee of conferences on e-learning,knowledge engineering and knowledge management or editorial board member of journals. She serves as Associate Editor of the International Journal of Knowledge-Based Organizations (IJKBO). She takes part to European research projects. She is a member of the Network of Excellence Kaleidoscope, the European Network Taconet, and the Web Intelligent Consortium.

Gestion des connaissances et apprentissage au sein des organisations : une nouvelle donne pour la société numérique , Marie-Helene Abel